Order creation

How do I place my order?

To place your order, follow these steps:

1. Browse through our wide catalog of products until you find something you like, choose the required quantity and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).

2. ‘In Shopping cart’, you can either choose to continue shopping or proceed to checkout.

3. To shop with us, you can log into your Pettikadai account.

4. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order. 

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition. 

How will I get confirmation that my Order is placed successfully?

We'll send an email and SMS with your order information to confirm and another email / SMS when your order is shipped out. Sit back, relax and wait for your awesome sweets or snacks to indulge your tongue.

You can also check the current status of your order please log into your account on Pettikadai and go to MY ORDER section. 

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

2. For assistance you can write to us at support@pettikadai.in, we will be happy to help you out. 

How should I check the status of my Order?

1. Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update / call from our end.

2. If you still have apprehensions, write to us at support@pettikadai.in, and your issue will be addressed. 

Cancellation & Related Queries

How do I cancel my order?

Please contact our Customer Care at support@pettikadai.in to cancel the order and refund your payment before 5 hours of cut off time. If the order is shipped already, unfortunately we wouldn’t be able to cancel it.

For more details please refer to our cancellation / refund policy. 

Payment Mode

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted payment gateways like PayUmoney and Paytm. 

Are there any hidden charges?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry

1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.

2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on support@pettikadai.in 

Shipping & Tracking

What is the delivery time period?

Orders within Tamilnadu are delivered within 24 – 48 hours, and Other state orders are delivered in 3 – 4 working days. Delivery time may vary depending upon the shipping address. 

Do I expect delivery on all days of the week?

Unfortunately no, delivery is not available on Sundays and other Government holidays

For more details please refer to our Shipping policy. 

Do you accept international orders?

1. Yes, we do accept International orders. Please write to us at support@pettikadai.in with details of shipping address, product name and quantity.

2. You can make payment with the help of any Indian Card or NEFT/IMPS. 

Return Policy

Please refer to our return policy. 

Refund Policy

Please refer to our refund policy. 


Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter. 

What to do if I forgot my password?

Just click on 'Forgot Password' option and we will s end it to you on your email address registered with us. 

Do you accept bulk order?

Yes,we do accept bulk order for party, corporate events and re-selling. The prices may vary according to your products and quantity of purchase. Kindly write to us at info@pettikadai.in  with your requirements. 

I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?

Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues. 

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order. You have to place a separate order. 

How do I give a review about my purchase on Pettikadai?

We encourage our customers to share their shopping experience with larger audience by writing Reviews. On every product page you will find a review section where you can write a review of the product. Reviews can fetch you badges and likes of other customers who found it useful. 

How do I get invoices for my previous orders without checking my e-mails?

Login into the site and check My orders section. You can print the specific orders and details. 

My friend can receive my order ?

Yes, your friend can receive your orders. The delivery person will request the person receiving the product to fill in the delivery challan so that we will have the details of the particular. 

How do I use a coupon code?

After adding items to your bag, apply coupon code in the Shopping cart before checkout.


If you have any further questions please call us @ 80566 76577

Team Pettikadai